1. Overview

At PokeTCGDojo, we take great care in packing and shipping your orders. Due to the collectible nature of Pokémon cards, all sales are final and non-refundable, except in cases where items arrive damaged or significantly different from what was described.

2. Refund Eligibility

Refunds will only be considered in the following cases:

• The item was damaged during shipping

• The product is missing or incorrect

• The item arrived in a condition different than advertised (e.g. not sealed when it was listed as sealed)

To be eligible for a refund:

• You must contact us within 7 days of delivery

• Provide photo evidence of the damage or issue

• Include your order number and a clear description of the problem

3. Non-Refundable Situations

We do not offer refunds or returns in the following situations:

• Buyer’s remorse (changed your mind)

• Opened or unsealed items (when sold as sealed)

• Issues caused by incorrect shipping addresses provided by the buyer

• Delays due to customs or postal services (outside our control)

4. Shipping Issues

If your order is lost in transit or arrives damaged:

• We will work with the shipping provider to investigate

• In cases of damage, partial refunds or replacements may be offered, depending on stock availability

5. How Refunds Are Processed

Once your request is reviewed and approved:

• Refunds will be issued to the original payment method

• Please allow 5–10 business days for processing, depending on your payment provider

6. Contact

To request a refund or report an issue, please contact us at:
Email: Poketcgdojo@gmail.com
Subject line: Refund Request – Order #[Your Order Number]